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Returns Policy & Shipping Policy
© copyright Traditional Christmas
Xmas Letters T/A Traditional Christmas 
Unit 9 Abraham Enterprise Park, Tindale
Bishop Auckland, Durham, ENGLAND, DL14 9TT


We do not store payment card details nor do we share payment specifics with any 3rd parties. Your payment details are securely processed off site by PayPal (a completely secure site) and never seen by any staff member from Traditional Christmas.

We store the order specifics (ie: data needed to create the Scroll/Plate) until Jan 31st the following year. It is then deleted from our systems, this applies to information stored both locally and cloud based.

Data specifics of the person who placed the order (our customer) are also deleted alongside the above mentioned order specific data.


All payments are made through our secure card processing provider either by card or PayPal.


All orders will be dispatched the first week in December via your chosen postage option.  All orders received after this time will be dispatched within 2 working days via your chosen postage option.


Although I'm sure you will be more than satisfied with you product..... If for any reason you wish to return your goods for refund/exchange you must contact us to arrange return.  Unfortunately due to the nature of any personalised products, refund/exchange will only be honoured if the product is not delivered or is damaged on arrival.  

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